Hiring: Lead Customer Lending Solutions (Immediate Joiners only)

Are you an experienced lending qualified with strong leadership capabilities and a passion for delivering exceptional customer experiences? We are looking for a Lead Customer Lending Solutions to drive lending operations, lead high-performing teams, and ensure seamless execution across the customer lending lifecycle.

Key Responsibilities

- Lead, develop, and coach a team of lending professionals to achieve business and operational objectives.
- Oversee end-to-end lending operations, ensuring exceptional customer service and compliance with internal policies and regulatory requirements.
- Support and guide the team in managing complex lending applications and customer queries.
- Review and approve lending decisions within delegated authority, ensuring accuracy and adherence to credit policies.
- Drive continuous process improvements to enhance customer experience and operational efficiency.
- Build a high-performing team culture through coaching, mentoring, and performance management.
- Ensure compliance with risk management, audit, and regulatory standards.

Key Decisions

- Implement operational initiatives to improve business excellence.




- Support initiatives that strengthen customer experience, lending compliance, and enterprise control environments.

Required Skills & Experience

- Proven knowledge and hands-on experience in lending processes and credit assessment.
- Strong leadership and people management experience.
- Excellent customer service orientation and stakeholder management skills.
- Strong communication, interpersonal, and problem-solving abilities.
- High attention to detail with the ability to manage multiple priorities.
- Sound understanding of risk, compliance, and operational controls.

Qualifications

- Bachelor's degree or tertiary qualification in Banking, Finance, Business, or a related discipline (preferred).

Experience Required

- Demonstrated experience in lending within the financial services industry.
- Experience reviewing and approving lending applications.
- Strong understanding of policy interpretation, verification requirements, and lending compliance.
- Experience in identifying and escalating process or operational risks.Role & responsibilities

Max Notice Period - 30 days or Immediate Joiners

📌 VP Credit Lending (Gurugram)
🏢 Black Turtle
📍 Gurugram