DB Engineer PostgreSQL – Job Description

Database Platform Support | Managed Database Operations – L1/L2 Support Services

Role Title

DB Engineer – PostgreSQL

Level

A2

Experience

2–4 years

Primary Skill Area

PostgreSQL monitoring, alert handling, backup validation, incident triage, SOP support

Role Purpose

Provide L1/L1.5 operational support for PostgreSQL environments. The role focuses on monitoring, alert validation, backup/job checks, incident triage, ticket updates, user support and escalation to PostgreSQL L2/SME teams.

Engagement Context

Engagement Context: t Database Platform Support is a managed L1/L2 operations engagement supporting SQL Server, Azure SQL, PostgreSQL and Oracle. The support model is 24x7 including weekends and focuses on monitoring, incident triage, operational tasks, backup monitoring, change support, vulnerability remediation support, SOP/playbook execution and timely escalation to L3/Engineering for non-SOP or design-level work.

Mandatory Skills

- 2–3 years database or production support experience
- Basic PostgreSQL knowledge
- Experience with monitoring, ticketing and incident triage
- Ability to execute documented runbooks/SOPs
- Positive communication and shift handover skills
- Willingness to work in 24x7 support model

Good-to-Have Skills

- Cloud PostgreSQL exposure
- Basic shell scripting
- Understanding of backup/restore concepts
- Jira/ServiceNow experience

Key Responsibilities

Monitoring & Alerts

- Monitor PostgreSQL availability and health alerts
- Review backup, job, storage and replication alerts
- Create and update tickets for valid alerts
- Escalate unresolved issues to L2/SME

Incident Triage





- Perform initial checks using SOPs
- Collect logs, screenshots and evidence for L2 analysis
- Update incident worklogs and handoff notes
- Support priority classification and routing

Operational Support

- Execute approved health checks
- Support user/account requests as per approval workflow
- Support deployment/migration verification steps
- Maintain knowledge articles and runbooks

Communication

- Respond to operational Slack/Teams requests
- Support bridge coordination for incidents when requested
- Provide clear shift transition updates
- Follow agreed escalation paths

Scope Boundary / Important Positioning for TA

- This role is scoped to L1/L2 operations and should not be positioned as platform ownership, architecture ownership or product-code remediation.
- Non-SOP engineering changes, architecture design, topology changes, query rewrites or index strategy ownership should be escalated to the appropriate Engineering/L3 teams.
- Candidates should be comfortable working in a 24x7 SLA-driven production support environment with strong ticket hygiene and communication discipline.
- Experience with Jira/ITSM tools, monitoring tools, alert response, incident bridges and shift handovers is important for all roles.

TA Screening Focus

- Ask basic PostgreSQL monitoring questions
- Check alert/ticket handling experience
- Validate SOP-based work discipline
- Assess written communication for handoffs

Suggested Evaluation Outcome Labels

- Strong Fit
- Good Fit
- Hold / Backup
- Not Aligned

Note: This JD is drafted for recruitment intake and TA screening. Final role alignment should be validated through technical evaluation and hiring manager review.

📌 Database Engineer (Bengaluru)
🏢 Prohuman Technology
📍 Bengaluru