We are seeking a sharp, highly organized Process Coordinator to streamline our daily operations. In this role, you will act as a Junior EA to the Founder's Executive Assistant, ensuring tasks stay on track, data is accurately updated, and team leaders remain accountable.
Job Summary
- Role: Process Coordinator (Junior EA)
- Department: Operations / Executive Office
- Location: Gurgaon
- Employment Type: Full time
Key Result Areas (KRAs) & Key Performance Indicators (KPIs)
1. KRA: Leadership Accountability & Follow-up
- Objective: Ensure department heads meet deadlines and maintain commitments.
- KPIs:
- Follow-up Frequency: 100% completion of daily check-ins with the Sales Head.
- Response Rate: Percentage of task reminders acknowledged by team leaders within 4 hours.
- Escalation Rate: Keeping overdue internal tasks from team leaders below 5% weekly.
2. KRA: Operational Dashboard & Data Management
- Objective: Maintain accurate, real-time visibility into minor business processes.
- KPIs:
- Data Accuracy: Zero critical data entry errors found during weekly audits.
- Update Timeliness: Dashboards updated by the designated cut-off time daily. Discrepancy Detection: Time taken to flag and report data anomalies.
- - 3. KRA: Executive & Administrative Support
- Objective: Smoothly assist the Senior EA to optimize the Founder's ecosystem.
- KPIs:
- Task Completion Rate:
95% of administrative tasks completed within agreed timelines.
- Meeting Readiness: 100% of meeting materials and data packets prepared 24 hours in advance.
4. KRA: Process Tracking & Bottleneck Management
- Objective: Prevent internal workflows from stalling or falling through the cracks.
- KPIs:
- Workflow Delivery: 90% of tracked minor operational processes completed on schedule.
- Bottleneck Resolution: 100% of identified operational delays logged and escalated to the Senior EA weekly.
Required Skills & Qualifications
- Communication: Firm and confident verbal communication to effectively follow up with senior department heads.
- Analytical Skills: Basic data skills to read dashboards, spot discrepancies, and update internal metrics accurately.
- Tools: Proficiency in Google Sheets, MS Excel, and basic project management software.
- Organization: Exceptional multi-tasking skills with the ability to manage reminders for multiple departments.
- Experience: 1 to 3 years of experience in coordination, operations tracking, or as an administrative assistant.
Ideal Profile Characteristics
- Persistent: You are comfortable following up repeatedly until a task is completed.
- Detail-Oriented: You notice minor data errors on a dashboard immediately.
- Structured: You live by checklists and calendars to organize your workday.
📌 Process Coordinator/Junior EA (KNOWS RAHUL JAIN System) (Gurugram)
🏢 Oasis Studio
📍 Gurugram
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