Skill required: Network Operations - Service Assurance

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do
Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveIn a Network Operations job profile, the focus is on managing and maintaining an organizations network infrastructure. Responsibilities include monitoring network performance, troubleshooting issues, and ensuring network security. The goal is to ensure reliable and efficient network connectivity. This role involves working with various network technologies and tools to support daily operations. Effective network operations are essential for the smooth functioning of business activitiesA procedure or set of procedures intended to optimize performance and provide management solutions in communications networks.Rapidly restore services,



minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.

What are we looking for
CategoryRequirements Education and
QualificationsDegree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. Work ExperienceCL 8:Preferred 8 to 10 years of overall experience, with 3-4 years in Telecom/ IT Infrastructure program management/Wireline Network Services preferably in Telecom Service AssuranceCL 9:Preferred 6 to 8 years of overall experience, with 2-3 years in Telecom program / IT Infrastructure management/Wireline Network Services preferably in Telecom Service AssuranceCL 10:Preferred 4 to 5 years of overall experience, with preference in program management/ IT Infrastructure/Wireline Network Services preferably in Telecom Service AssuranceCL 11:Preferred 2 to 3 years of overall experience, with preference in Telecom program management/ IT Service AssuranceCL 12:Preferred 1 to 2 years of overall experience, with preference in Telecom program management/ IT Service Assurance24X7 shiftTechnical / Professional Skills Strong TCP/IP, routing, switching fundamentalsTroubleshooting MPLS, DIA, Voice, Wireless servicesNMS tools (Netcool, SolarWinds, Nagios, etc.) these are platforms to monitor,



detect analyse in real timeTicketing tools (ServiceNow / Remedy)Structured RCA methodologyPeople Management Skills Excellent overall and written communication skills Preferred SkillsPacket analysis (Wireshark conceptual or hands-on)CLI exposure (routers, firewalls)Automation scripting awarenessCustomer communication experiencePerformance Management SkillsAverage Time to RestoreSLA complianceRepeat incident rateQuality of RCA

Roles and Responsibilities: T2R- EngineerPerform L2/L3 troubleshooting for service incidentsAnalyse alarms, logs, and performance metricsIdentify root cause (network, config, hardware, vendor)Restore services within SLACreate RCAs and preventive recommendationsCollaborate with OTA to fix design/config gapsSupport major incident management (MIM)In this role you are required to do analysis and solving of moderately complex problemsMay create new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person would require understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisorMay interact with peers and/or management levels at a client and/or within AccentureGuidance would be provided when determining methods and procedures on recent assignmentsDecisions made by you will often impact the team in which they resideIndividual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts

Qualification
Any Graduation

📌 Delivery Operations Team Lead (Bengaluru)
🏢 Accenture
📍 Bengaluru