Hiring:

Team Lead Operations - Customer Care (Domestic Process)

Location: Bangalore Marthalli
Joining: Immediate Joiners Preferred
Salary: 4.0 - 4.5 LPA

Role Overview

We are looking for an experienced and dynamic Team Lead Operations to manage a customer care team for a leading clothing and fashion brand. The ideal candidate should possess strong team management capabilities, KPI management expertise, excellent client handling skills, and a customer-centric approach.

Key Responsibilities

- Lead, motivate, and manage a team of Customer Service Associates.
- Drive team performance to achieve all operational KPIs and SLAs.
- Monitor productivity, quality, attendance, and customer satisfaction metrics.
- Conduct coaching sessions, feedback discussions, and performance reviews.
- Handle client communications and provide regular performance updates.
- Manage escalations and ensure timely resolution of customer issues.
- Prepare and analyze reports to identify performance improvement opportunities.
- Ensure adherence to company policies, processes, and quality standards.





Required Skills & Qualifications

- Graduate in any discipline.
- Minimum 1-3 years of Team Leader experience in a customer care/contact center environment.
- Strong knowledge of KPIs, SLAs, CSAT, AHT, Productivity, and Quality Metrics.
- Excellent team handling and people management skills.
- Experience in client/stakeholder management.
- Good communication and interpersonal skills.
- Ability to work in a rapid-paced customer service environment.
- Experience in domestic voice/customer support processes preferred.

What We're Looking For

Strong Team Leadership Skills
KPI & Performance Management Knowledge
Client Handling Experience
Excellent Communication Skills
Escalation Management Expertise
Immediate Joiners Preferred

Location: Bangalore ( Marthalli)

Interested candidates can share their updated resumes.

[email protected]

PH. no: (phone hidden)

Best regards

Ramya v

📌 Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru