Key Responsibilities

Network Operations

• Provide Level-2 support for enterprise network infrastructure.

• Troubleshoot and resolve incidents related to Routing, Switching, WAN, LAN,

and SD-WAN technologies.

• Perform configuration changes, upgrades, and maintenance activities through

approved change management processes.

• Monitor network performance and proactively identify potential issues.

• Support ISP coordination and circuit troubleshooting.

Security Operations

• Manage and troubleshoot Firewall, VPN, and Network Security solutions.

• Support security policy implementation and rule modifications.

• Analyze firewall logs and investigate security-related incidents.

• Assist in vulnerability remediation and security compliance activities.

• Coordinate with OEM vendors for TAC support and issue resolution.

Wireless Operations

• Manage enterprise wireless infrastructure and controllers.

• Troubleshoot wireless connectivity, roaming, authentication, and performance

issues.

• Support wireless surveys, AP deployments, and optimization activities.

• Monitor wireless network health and user experience.

Service Delivery & Operations

• Ensure adherence to SLAs, OLAs, and customer operational processes.

• Participate in Major Incident Management and Problem Management

activities.

• Perform root cause analysis and provide preventive recommendations.

• Maintain operational documentation, runbooks, and knowledge articles.

• Participate in on-call support and planned maintenance activities.

• Support customer audits, reporting, and governance requirements.

Technical Skills Required

Networking

• Cisco Routing & Switching





• BGP, OSPF, EIGRP, STP, HSRP, VRRP

• VLANs, QoS, NAT, ACLs

• WAN Technologies and MPLS

• SD-WAN (Cisco Viptela, Fortinet, VMware Velocloud preferred)

Security

• Fortinet FortiGate Firewalls

• Cisco Firepower / ASA

• Palo Alto Networks (Preferred)

• IPSec VPN, SSL VPN

• Network Access Control concepts

• Security Incident Analysis

Wireless

• Cisco Wireless LAN Controllers (WLC)

• Cisco Catalyst Wireless

• Aruba Wireless Solutions

• Wireless Security and Authentication

• RF Fundamentals and Troubleshooting

Monitoring & Tools

• SolarWinds

• Cisco DNAC

• HPE OneView (Preferred)

• ServiceNow

• Network Monitoring and Alerting Platforms

Certifications (Preferred)

• CCNA / CCNP Enterprise

• Fortinet NSE 4 / FCP

• Cisco Wireless Certifications

• Palo Alto PCNSA (Preferred)

• ITIL Foundation

Soft Skills

• Solid troubleshooting and analytical skills.

• Excellent communication and customer-facing abilities.

• Ability to manage multiple incidents and priorities.

• Strong documentation and reporting skills.

• Team-oriented with a proactive mindset.

Key Performance Indicators (KPIs)

• SLA Compliance

• Incident Resolution Time

• First-Time Fix Rate

• Change Success Rate

• Customer Satisfaction (CSAT)

• Service Availability

Preferred Managed Services Experience

• Experience supporting large enterprise environments.

• Exposure to multi-vendor infrastructure.

• Experience managing 1,000+ network devices across multiple locations.

• Knowledge of ITIL processes including Incident, Change, Problem, and

Request Management.

📌 Network Security & Wireless Engineer (Bengaluru)
🏢 Talworx Solutions
📍 Bengaluru