Position: IT Infrastructure Support (off-roll)

Location: Gurgaon

Your Responsibilities:

- Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU
- Administer Microsoft users using Active Directory and software distribution tools
- Support PC / laptop / tablets / mobile data / smartphones / network equipment
- Provide onsite support for Global IT for servers and network components
- Provide onsite support to configure network printers in accordance with Global IT standards
- Support MS Office 365 cloud and client applications
- Asset management of Hilti IT equipment and mobile phones using software and tool provided
- Coordinate local projects for Global IT rollout
- Compliance with all relevant regulations and company agreements
- Provide out of hours support when and if required
- May be required to travel to sites in country
- This will be a Complete In office profile and no WFH is there.

Functional Expertise:

- Strong PC, laptop, tablet hardware support experience
- Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware
- At least 2-3 years proven membership of a globally oriented IT team
- At least 2-3 years proven track record in a support role including experience in customer contact.
- Good supportive telephone manner and communication skills
- Self-motivated team member

Understanding the Business:

- Able to prioritise based on business needs.
- Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets.




- Applies Hilti core values and compliance standards when dealing with IT suppliers.
- Relates to the business reasons driving Hilti IT Strategy

Understanding and defining what needs to be done.

- Clear service orientation and able to adapt himself to newest technology and service innovation.
- Able to quickly demonstrate high levels of motivation and competence in IT tasks.
- Focus on opportunities, proactive ownership and avoid problems (innovator)

Getting things done:

- Structured, self-motivating and independent working style
- Works and thinks proactively.
- Versatile working approach
- Shows a strong can-do attitude and is willing to go the extra-mile.
- Stays focused on the real issues and identifies the pain points.
- Completes tasks / projects and ensures execution to the end.

Working with others:

- Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization.
- A team player.
- Interacts well with cross-functional teams in Hilti’s global IT organization.

Developing yourself and others:

- Seeks out opportunities to learn and develop.
- Seeks feedback from customers and colleagues.
- Works to strengthen development areas.
- Prepared to adopt / adapt best practice wherever originates.
- Shares knowledge with others and willing to learn from others

What do we not need:

- Programming language skills
- Server administration
- Not enthusiastic about finding the best possible solution for the users.
- Weakness in teamwork or interpersonal cooperation/communication

Non-negotiable criteria

- Experienced in installing and maintaining PC / laptop / tablet.
- Network related knowledge is must.
- Hands on experience on MS Office Applications.
- Excellent communication skills in written and spoken English is a must.

📌 It Infrastructure Support (off-roll) (Gurugram)
🏢 Hilti
📍 Gurugram