Skill required: Tech for Operations - Business Transformation

Designation: AI/ML Computational Science Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build cutting-edge solutions.
The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation
We are looking for an experienced and dynamic Customer Success Manager with experience in managing complex client relationships, particularly in technology-driven environments. The ideal candidate has strong functional knowledge combined with a solid technical understanding and can act as an advisor to enterprise customers.



This role involves close collaboration with cross-functional teams, including product, engineering, and delivery, to ensure adoption, and long-term value realization for our clients/stakeholders.

What are we looking for
- Exposure in managing enterprise transformations or digital solution implementations

- Familiarity with Customer Success platforms is a plus

- Experience in industries such as [e.g., BFSI, Healthcare, Manufacturing] is a plus

- Familiarity with Agile or project management methodologies is desirable

- Background in software implementation or consulting

- Own end-to-end client/stakeholder relationship management for strategic accounts, ensuring high customer satisfaction

- Serve as a bridge between technical teams and business stakeholders, translating client needs into actionable insights

- Guide customers through solution adoption, change management, and post-implementation optimization

- Facilitate customer feedback loops to inform product enhancements.

- Collaborate with product, engineering, and support teams to troubleshoot, resolve issues, and communicate updates

- Analyze usage data and system performance to provide actionable insights and recommendations





- Lead regular business and technical review meetings with clients/stakeholders

- Proactively identify risks related to product adoption or system integration and help mitigate them

- Monitor tool adoption data, proactively identifying risks, opportunities and enhancement as required

- Manage escalations with a structured, resolution-focused approach

- Mentor junior team members and contribute to knowledge-sharing across the Customer Success function

Roles and Responsibilities:
- Own end-to-end client/stakeholder relationship management for strategic accounts, ensuring high customer satisfaction

- Serve as a bridge between technical teams and business stakeholders, translating client needs into actionable insights

- Guide customers through solution adoption, change management, and post-implementation optimization

- Facilitate customer feedback loops to inform product enhancements.

- Collaborate with product, engineering, and support teams to troubleshoot, resolve issues, and communicate updates

- Analyze usage data and system performance to provide actionable insights and recommendations

- Lead regular business and technical review meetings with clients/stakeholders

- Proactively identify risks related to product adoption or system integration and help mitigate them

- Monitor tool adoption data, proactively identifying risks, opportunities and enhancement as required

- Manage escalations with a structured, resolution-focused approach

- Mentor junior team members and contribute to knowledge-sharing across the Customer Success function

Qualification Any Graduation

📌 AI/ML Computational Science Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru