- Manage incoming calls from clients, resolve their queries and concerns in a timely manner.
- Prepare accurate MIS reports on daily/weekly/monthly basis to track key performance indicators (KPIs).
- Develop dashboards using advanced Excel skills to visualize data insights for business decision-making purposes.
- Ensure seamless integration of operations by maintaining effective communication between departments.
Job Requirements :
- 2-5 years of experience in BPO/Call Center industry or related field.
- Advanced Excel skills with expertise in creating complex reports and dashboards.
- Solid understanding of inbound process management, including call handling procedures.
- Ability to work effectively under pressure, meeting deadlines for MIS reporting.
📌 MIS Executive (Bengaluru)
🏢 Premium
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.