Hiring For ORM

Social Support Member (Associate/Sr. Associate)

For Schedule an Interview please fill free to Contact with- HR RUSHA((phone hidden))

Job Description:

We are hiring enthusiastic and customer-focused professionals for a Social Media Customer Support role. The ideal candidate should have excellent written communication skills and experience in handling customer queries through chat, email, or social media platforms.

Roles & Responsibilities:

- Respond to customer queries, complaints, and requests through social media platforms.
- Provide timely and accurate resolutions while maintaining a high level of customer satisfaction.
- Coordinate with internal teams for issue resolution and ensure proper follow-up.
- Keep customers informed about the status of their concerns until closure.
- Document customer interactions accurately using support tools and CRM systems.
- Identify recurring customer issues and escalate them to the relevant stakeholders.
- Maintain professionalism and empathy while interacting with customers.
- Contribute towards enhancing the overall customer experience and brand reputation.

Eligibility:

- Minimum 1 year of experience in Customer Support, Social Media Support,




- Excellent written English communication skills are mandatory.
- Good knowledge of social media platforms such as Facebook, X (Twitter), and Google Play Store reviews.
- Strong problem-solving and analytical skills.
- Customer-centric approach with the ability to handle escalations professionally.
- Comfortable working in a 24/7 rotational shift environment.

Preferred Skills:

- Experience with CRM/Ticketing tools (Zendesk, Freshdesk, Salesforce, etc.) is an added advantage.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with robust interpersonal skills.

Job Details:

- Role: Social Media Customer Support Executive
- Process: Social Media Support/ Escalation Support
- Experience: 1 to 3 Years
- Shift: Rotational (24/7)
- Employment Type: Full-Time
- Salary Package: UP TO 5.5 LPA
- Location: Nallur Halli, Vijaynagar, Whitefield, Bengaluru

For Schedule an Interview please fill free to Contact with- HR RUSHA((phone hidden))

or

Send your resume to - [email protected]

Immediate Joiners Only!!

📌 Orm Executive (Bengaluru)
🏢 Wroots Global
📍 Bengaluru