About the Role

As an Area General Manager, you will be responsible for executing the company's strategic vision of democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business profitability of the assets. While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network. This is a mission critical role that requires a perfect balance of delivering operational excellence, relationship management, and a business development mindset.

Key Responsibilities

- Operational Excellence: Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks.
- Operational Excellence: Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms.
- Operational Excellence: Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards.
- Operational Excellence: Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution.
- Operational Excellence: Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms.
- Business Development Growth: Identify, evaluate, and onboard new hotel properties to expand the company's portfolio within the assigned area.
- Business Development Growth: Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel.
- Business Development Growth:



Collaborate with the central business development team to oversee launch process of the signed properties.
- Sales MICE: Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio.
- Sales MICE: Identify and push sales POCs to close MICE deals for your portfolio properties.
- Sales MICE: Support pricing, promotions, and campaigns to drive business at the property level.
- Sales MICE: Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed.
- Team Partner Management: Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment.
- Team Partner Management: Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency.
- Team Partner Management: Build solid relationships with hotel owners and partners to foster collaboration and long-term association.

What Are We Looking For
- Strong communication, leadership, and stakeholder management skills.
- 4-6 years of experience in hospitality management with demonstrated success in both operations and business development.
- Proven experience in property acquisition and/or sales in hospitality.
- Knowledge and experience in the MICE segment is highly desirable.
- Analytical mindset with problem-solving and decision-making capabilities.
- Ability to thrive in a dynamic, fast-paced environment.
- Willingness to travel extensively within the assigned geography.
- Entrepreneurial approach with a strong focus on execution and accountability

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Operations - Kochi
🏢 Treebo Hotels
📍 Kochi