Position Title: Executive - Customer Service Representative (CSR)

Location : Kodihalli Village, Doddaballapur Industrial Area. Bangalore rural

Working : 5days a week.

Preferred - Female Candidate

Candidates preferred from the manufacturing industry experience only.

Transportation will be provided from Hebbal, Yelahanka, and Devanahalli.

Reporting To: CEO

Job Summary

The Customer Service Representative (CSR) is responsible for ensuring seamless order management by handling order booking, coordinating with production for timely execution, and managing dispatch activities. The role acts as a key link between customers and internal departments, ensuring accurate order processing, timely delivery, and high levels of customer satisfaction through effective communication and coordination.

Qualifications & Skills

- Graduate in any discipline (Commerce / Business preferred).
- 6-8 years of experience in customer service / order coordination / operations.
- Experience in manufacturing or industrial workplace preferred.
- Basic knowledge of ERP systems (SAP / Oracle / Excel tracking).
- Strong communication and coordination skills.
- Good organizational and multitasking abilities.
- Proficiency in MS Excel and email communication.

Key Responsibilities

1. Order Booking & Processing

- Receive customer orders through email, calls, or ERP system.
- Verify order details (quantity, specifications, delivery timelines).




- Accurately enter and update orders in the system.
- Ensure timely confirmation of orders to customers.

2. Production Coordination

- Coordinate closely with the Production/Planning team for order execution.
- Track order progress and ensure alignment with committed timelines.
- Follow up internally for any delays and escalate issues as required.

3. Dispatch & Logistics Coordination

- Plan and coordinate dispatch schedules with the warehouse/logistics team.
- Ensure proper documentation (invoice, packing list, delivery challans).
- Track dispatch status and monitor timely delivery.
- Update customers on shipment status.

4. Customer Communication

- Act as a single point of contact for customers for order-related queries.
- Handle customer inquiries, complaints, and feedback professionally.
- Provide proactive updates on order status, delays, or changes.

5. Documentation & Reporting

- Maintain accurate order records and customer communication logs.
- Prepare daily/weekly reports on order status, dispatch, and pending items.
- Support audit and compliance requirements related to order processing.

Key Competencies

- Attention to detail
- Strong follow-up and coordination skills
- Customer-oriented approach
- Time management
- Problem-solving mindset
- - Sowmya

Samvith Technologies

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📌 Customer Service Representative - Manufacturing job in Doddaballapur (Doddaballapura)
🏢 Samvith Technologies
📍 Doddaballapura