KEY RESPONSIBILITIES:

Guest Services - Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their

Provide accurate information about the property, local experiences, and goSTOPS community

Front Desk Operations - Manage guest check-in and check-out processes efficiently

Ensure all registration documents and ID verifications are accurately maintained

Communication - Handle phone calls, messages, and emails; redirect queries to appropriate departments

Maintain a helpful, transparent, and friendly communication tone with guests and staff

Administrative Support - Maintain organized records, checklists, and documentation logs

Prepare spreadsheets and reports for operational and guest service needs





Property Management Assistance - Conduct periodic inventory checks and maintain supply records

Assist with procurement and restocking of monthly operational supplies

Act as the property in-charge during the absence of the Property Manager

Food and Beverage Assistance - Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service

areas

Book-keeping Support - areas

Issue invoices and assist in basic financial documentation such as bill checks and petty cash

records

Cross-Location Travel - Be open to traveling to other goSTOPS properties across South and West India when required

📌 Guest Relationship Executive (Shimla)
🏢 Stops Hospitality
📍 Shimla