Key Responsibilities:

1. Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
2. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.
3. Product Knowledge: Develop a solid understanding of our products/services to address customer queries effectively and provide accurate information.
4. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
5. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.

Requirements

- B.Com

Location: Jaipur

Immediate Joiner

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Executive (Jaipur)
🏢 Softworld India
📍 Jaipur