Job Description: Customer Support Executive
Company: Sanskruti Homes
Role: Customer Support Executive
Salary: upto 25k

Job Overview
We are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails .
The candidate should have valuable communication skills in Hindi and English , and should be comfortable handling customers like in a call center environment .

Key Responsibilities
Handle customer queries via calls, WhatsApp, Instagram, and email
Resolve issues related to:
Orders
Returns & Exchanges
Refunds
Delivery delays
Provide explicit and polite responses to customers
Track and update customer issues properly
Follow company policies while resolving cases




Maintain quick response time (TAT)

️ Required Skills
Good spoken and written English & Hindi
Clear communication and sentence framing
Good call handling skills (like call centers)
Ability to handle pressure and multiple chats at once
Basic computer knowledge (Excel is a plus)

✅ Preferred Experience
Experience in Customer Support / Call Center / D2C brand
Knowledge of returns, exchanges, and refund processes
Familiar with platforms like Shopify, WhatsApp, Instagram (bonus)

📌 Customer Support Executive (Jaipur)
🏢 Sanskrutihomes
📍 Jaipur