Hello,
Hirning for Customer Support ( US healthcare )

Experience: 1 + Years
Location: Kolkata / Noida
Notice Period: Immediate Joiner
Max Rate- up to 6 LPA
Shift- Night shift (Work from office )

Desired candidate profile
Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
Excellent verbal and written communication skills in English with strong comprehension abilities
Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
Ability to analyze information accurately and maintain attention to detail
Willingness to work in a 24x7 setting
Open to working from the office

Job Description




Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
Capable of identifying, capturing, and documenting denial reasons accurately
Update claim status, notes, and actions in the respective systems and databases
Coordinate with internal teams to resolve claim-related issues and ensure timely closure
Meet productivity, quality, and compliance targets as defined by the process
Maintain confidentiality and always adhere to client and organizational policies.

📌 Customer Service Representative (Kolkata)
🏢 The Hird
📍 Kolkata