HCLTech hiring for fresher candidates

Hiring Alert |Customer Support | Nagpur

We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.

Role: Level 1 (Customer Service Representative)
Location: Nagpur
Shift: 24x7 Rotational
Week Offs: 2 Rotational Offs
Experience: Fresher

What You’ll Do:
Handle customer queries via calls, emails, and tickets
Perform initial troubleshooting & issue resolution
Log and manage incidents using ticketing tools (ServiceNow preferred)
Ensure timely updates, follow-ups, and proper documentation
Escalate complex issues to higher support levels
Deliver high customer satisfaction

What We’re Looking For:
Solid communication skills
Basic IT troubleshooting knowledge
Willingness to work in rotational shifts
Freshers & early professionals are welcome

B.Tech, BCA, MCA and M.Tech not eligible

Please share your resume on [email protected]

📌 HCLTech Customer Service Fresher Hiring -Nagpur Location
🏢 HCLTech
📍 Nagpur