- Lead daily operational activities while achieving defined SLA and productivity targets.
- Monitor operational KPIs and implement improvement initiatives for better performance.
- Resolve operational challenges in coordination with cross-functional teams.
- Ensure adherence to process compliance, SOPs, and service quality standards.
- Analyze MIS reports and operational data to identify gaps and implement corrective action plans.
- Lead, coach, and mentor high-performing teams to drive productivity and operational excellence.
📌 Lead/Senior Lead || Last Mile (OPS) || Shadowfax (Bengaluru)
🏢 Shadowfax Technologies
📍 Bengaluru
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