Job Description:

We are looking for an experienced and customer-focused International BPO Executive to join our voice process team. The ideal candidate should have at least 2 years of experience in an international BPO environment, excellent communication skills, and the ability to deliver exceptional customer service while meeting performance targets.

Key Responsibilities:

- Handle inbound and outbound customer calls for international clients.
- Resolve customer queries and provide accurate information in a skilled manner.
- Deliver excellent customer service while meeting quality and productivity targets.
- Maintain accurate records of customer interactions in the CRM system.
- Escalate complex issues to senior managers when required.
- Support team leads in achieving process goals and service levels.
- Ensure compliance with company policies and client requirements.
- Work collaboratively with team members to improve customer satisfaction.





Eligibility Criteria:

- Education: Graduate
- Experience: Minimum 2 Years in International BPO
- English: Intermediate English
- Preferred Industry: BPO / Call Centre

Required Skills:

- International BPO Operations
- Voice Process
- Customer Service
- Team Coordination
- Team Leading
- Communication & Active Listening
- Problem-Solving
- CRM & Computer Skills

Shift:

- Night Shift (Full-Time)

Salary:

- ₹15,000 – ₹27,000 per month
- Fixed Salary: ₹15,000 – ₹20,000
- Performance Incentive: Up to ₹7,000

Perks & Benefits:

- Overtime Pay
- Provident Fund (PF)
- Laptop Provided
- ESI (ESIC)
- 5-Day Working Week
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Work Environment

📌 International BPO Executive (Kanpur)
🏢 Crest Momentum Global Services
📍 Kanpur