Position: Operations Executive

Company: Bagsy Malone

Location: New Delhi

Experience: 1–3 Years

Industry: Fashion Accessories / Handbags / E-commerce

About Bagsy Malone

Bagsy Malone is a leading fashion handbag brand with a strong presence across major e-commerce marketplaces including Amazon, Flipkart, Myntra, Ajio, Nykaa, and quick commerce platforms. We are looking for a proactive Operations Executive who can efficiently manage day-to-day marketplace operations, logistics coordination, inventory planning, and order fulfillment.

Key Responsibilities

1) Order Processing & Fulfillment

- Monitor and process daily orders received across all e-commerce marketplaces.
- Coordinate with warehouse and logistics partners to ensure timely dispatch.
- Track order status and ensure adherence to marketplace SLA requirements.
- Resolve order-related issues including cancellations, shipment delays, and failed pickups.

2) Logistics Management

- Coordinate with courier partners and logistics aggregators for smooth order movement.
- Monitor shipment performance and delivery timelines.
- Handle escalations related to lost shipments, damaged products, and delayed deliveries.
- Work closely with warehouse teams to improve dispatch efficiency.

3) Return & Refund Management

- Manage customer returns, RTO (Return to Origin), replacements, and refunds.
- Coordinate with warehouse teams for quality checks of returned products.
- Analyze return reasons and recommend corrective actions to reduce return rates.
- Ensure timely closure of marketplace return claims.

4) Marketplace Operations





- Manage day-to-day operations across Amazon, Flipkart, Myntra, and other online marketplaces.
- Monitor order health, cancellation rates, account performance, and operational metrics.
- Coordinate with marketplace support teams for operational issues.
- Ensure compliance with marketplace service level agreements (SLAs).

5) Inventory Management

- Monitor inventory levels across all sales channels.
- Coordinate replenishment with warehouse and procurement teams.
- Prevent stock-outs and overstock situations.
- Maintain inventory accuracy and perform regular reconciliation.

6) Reporting & Analysis

- Prepare daily, weekly, and monthly operational reports.
- Track key performance indicators (KPIs) such as dispatch TAT, return rate, fill rate, and inventory accuracy.
- Identify operational bottlenecks and suggest process improvements.
- Support management with data-driven insights for operational planning.

7) Cross-Functional Coordination

- Coordinate with Sales, Customer Support, Warehouse, Procurement, and Finance teams.
- Ensure seamless execution of promotional campaigns and high-volume sales events.
- Support new product launches by ensuring inventory readiness and operational preparedness.

Required Skills





- Working knowledge of Amazon Seller Central, Flipkart Seller Hub, Myntra Partner Portal and other similar channels.
- Good understanding of marketplace order lifecycle and inventory management.
- Knowledge of logistics coordination and courier operations.
- Proficiency in Unicommerce & Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, Filters, basic formulas).
- Strong analytical and problem-solving abilities.
- Excellent communication and coordination skills.
- Ability to work in a rapid-paced, target-driven workplace.
- High attention to detail and strong organizational skills.

Preferred Qualifications

- Bachelor's degree in Commerce, Business Administration, Supply Chain, Operations, or a related field.
- Minimum 1 year of experience in e-commerce operations.
- Prior experience in the fashion, handbags, luggage, footwear, apparel, or lifestyle accessories industry will be preferred.
- Experience working with multiple online marketplaces is highly desirable.

What We Offer

- Opportunity to work with a growing fashion and lifestyle brand.
- Exposure to leading e-commerce marketplaces and omnichannel operations.
- Learning and career growth in e-commerce and supply chain management.
- Collaborative and performance-driven work environment.

Employment Details

- Job Type: Full-time
- Department: Operations
- Reporting To: Operations Manager / Head of Operations
- Experience Required: Minimum 1 Year
- Industry Preference: Fashion, Handbags, Accessories, Apparel, Lifestyle, or E-commerce

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