Job Summary:

We are seeking a highly organized, energetic, and customer-oriented Store Manager to oversee the day-to-day operations of our automotive lighting retrofit workshop. The ideal candidate will manage the sales team, handle customer walk-ins, coordinate installations with the technical team, and ensure smooth retail operations while driving business performance

Key Responsibilities:

- Customer Experience & Store Operations
- Greet, attend, and assist walk-in customers with professionalism.
- Explain product offerings and the retrofit process in a customer-friendly manner.
- Ensure the store maintains a clean, organized, and welcoming environment.
- Handle escalations and ensure high customer satisfaction and repeat business.
- Sales Leadership & Team Management
- Set daily/weekly/monthly sales targets for the sales representatives.
- Track performance and provide guidance and support to help team members meet their goals.
- Train new sales staff on products, sales processes, and customer service standards.
- Monitor upselling and cross-selling efforts to maximize revenue per customer.
- Technical Coordination & Installation Management
- Schedule and manage retrofit installations as per customer appointments.
- Coordinate timelines and handovers with the technical team to ensure on-time delivery.
- Monitor quality of work and ensure proper post-installation walkthrough with the customer.
- Inventory & Retail Management




- Oversee stock levels of headlights, projectors, fog lamps, accessories, and packaging materials.
- Place timely orders to replenish inventory and avoid stock-outs.
- Ensure proper display of products and marketing materials inside the workshop.
- Reporting & Administration
- Maintain daily sales and customer service reports.
- Monitor cash, billing, and digital payments to ensure accuracy.
- Submit weekly reports on team performance, targets, and operational bottlenecks.
- Requirements:
- Minimum 3–5 years of experience in retail management, preferably in the automotive or electronics sector.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Problem-solving mind-set with the ability to handle pressure and multitask.
- Understanding of automotive lighting products and retrofit processes (training can be provided).
- Proficiency in using billing software, Excel, and CRM tools.
- Preferred Skills:
- Experience working in a premium or technical retail environment.
- Passion for automobiles and aftermarket products.
- Fluency in English, Hindi, and local language (if applicable).
- Compensation & Perks:
- Competitive monthly salary based on experience
- Monthly performance bonuses
- Sales team incentive overrides
- No cold Calling
- Opportunity to grow into multi-location or regional management roles

📌 Senior Store Manager (Mumbai)
🏢 FE Retrofit
📍 Mumbai