Key Responsibilities

IT Infrastructure

- Install, configure, and maintain desktops, laptops, printers, biometric devices, CCTV, routers, switches, and other IT equipment.
- Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
- Ensure all office systems remain operational with minimum downtime.
- Maintain inventory of all IT assets.

Technical Support

- Provide first-level and second-level technical support to all employees.
- Resolve hardware, software, email, printer, and network-related issues.
- Install and update operating systems and licensed software.
- Coordinate with vendors for hardware repairs and warranty support.

System Administration

- Create, modify, and deactivate user accounts.
- Manage access permissions and user security.
- Perform periodic backups and restoration testing.
- Monitor server health and system performance.

Software & Applications

- Support Zoho One applications and internal business software.
- Install, configure, and troubleshoot business applications.
- Coordinate with software vendors for issue resolution.
- Maintain software licensing compliance.





Network & Security

- Monitor firewall and antivirus systems.
- Ensure endpoint security across all devices.
- Maintain password policies and access control.
- Conduct periodic security audits and vulnerability checks.

Data Management

- Ensure regular backup of business-critical data.
- Maintain cloud storage and local backup systems.
- Ensure data confidentiality and compliance with company policies.

Documentation

- Maintain IT asset register.
- Prepare SOPs for IT systems.
- Maintain issue logs and resolution reports.
- Document system configurations and network diagrams.

Vendor Management

- Coordinate with internet providers, hardware vendors, and software suppliers.
- Obtain quotations and recommend IT purchases.
- Track AMC and warranty renewals.

Preventive Maintenance

- Conduct periodic health checks of all IT equipment.
- Schedule preventive maintenance activities.
- Ensure minimum downtime of IT infrastructure.

📌 IT Executive (Surat)
🏢 ANS IT INDIA
📍 Surat