We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent chance for fresh graduates looking to start a career in banking sales.
Key Responsibilities:
Customer Engagement:
Connect with assigned customers as per defined contact policies
Deliver a high-quality digital banking experience
Understand customer requirements and recommend suitable products
Handle inbound/outbound calls as per quality standards
Resolve customer queries within defined timelines
Promote digital banking services for enhanced customer convenience
Maintain accurate records of customer interactions in CRM systems
Address and resolve customer complaints effectively
Build long-term customer relationships
Ensure customer retention and minimize attrition
Sales & Portfolio Management:
Achieve assigned sales and portfolio targets
Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)
Profile customers to identify sales opportunities
Ensure eligibility and compliance before offering products
Monitor key account activities and report as required
Process customer requests and transactions accurately
Process & Compliance:
Maintain proper documentation of all customer interactions
Adhere to banking policies, regulatory norms, and internal guidelines
Ensure timely updates in CRM and reporting systems