- QualificationGraduate in any discipline.
- Good communication skills in English and Hindi.
- Proficiency in MS Office (Excel, Word, Outlook).

Job SummaryWe are looking for a professional and customer-focused Guest Relation Executive (GRE) to manage front desk operations and ensure an excellent resident and visitor experience in a high-rise residential society. The ideal candidate should possess strong communication, interpersonal, and problem-solving skills with the ability to coordinate effectively with residents, management, vendors, and facility teams.

- Key ResponsibilitiesWelcome and assist residents, visitors, and guests in a courteous and skilled manner.
- Handle front office and reception activities efficiently.
- Manage visitor entries through visitor management systems and maintain records.
- Address resident queries, complaints, and service requests, ensuring timely resolution.
- Coordinate with housekeeping, security, technical, and maintenance teams to resolve resident concerns.
- Maintain complaint registers, service request logs, and follow up until closure.
- Assist the Facility Manager in daily administrative and operational activities.
- Prepare daily, weekly,



and monthly reports related to resident complaints and service requests.
- Coordinate with vendors and service providers for scheduled maintenance activities.
- Maintain records of resident move-ins, move-outs, and tenant documentation.
- Handle incoming calls, emails, and official correspondence professionally.
- Support society events, meetings, and community engagement activities.
- Ensure high standards of customer service and resident satisfaction.
- Required SkillsExcellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to handle difficult situations calmly and professionally.
- Good coordination and follow-up abilities.
- Basic knowledge of facility management operations.
- Proficiency in MS Office and visitor management software.
- Strong organizational and multitasking skills.
- Preferred ExperienceExperience in high-rise residential societies, facility management companies, hotels, or customer service environments.
- Familiarity with apartment management systems and resident helpdesk operations.

📌 Guest Relations Executive (Noida)
🏢 Uftultra Facility Management Private
📍 Noida