Job Purpose: Contact customers and leads, understand their requirements, qualify enquiries, schedule showroom visits, follow up regularly, and maintain accurate CRM records to support sales growth.
Key Responsibilities
- Make outbound and receive inbound customer calls.
- Understand customer requirements and construction stage.
- Qualify leads (Hot/Warm/Cold).
- Fix showroom appointments for the sales team.
- Follow up with customers until closure.
- Update all call details in NeoDove CRM.
- Coordinate with Sales Executives and Field Marketing team.
- Achieve daily call and appointment targets.
Skills Required
- Positive communication skills.
- Customer handling and persuasion.
- Basic computer & CRM knowledge.
- Time management and follow-up skills.
KPI
- Call Attempts
- Connected Calls
- Talk Time
- Showroom Appointments
- Follow-up Completion
- CRM Accuracy
- Lead Conversion Support
📌 Telecalling Executive (Lucknow)
🏢 M/S Akshat Enterprises
📍 Lucknow
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