Job SummaryThe Seva Sarathi is responsible for assisting customers at the bank branch, guiding them through banking services, promoting digital banking, and ensuring a smooth customer experience. The role acts as the first point of contact for customers visiting the branch.

- Roles & ResponsibilitiesWelcome customers and understand their banking requirements.
- Guide customers on digital banking services such as YONO, internet banking, mobile banking, UPI, and ATM transactions.
- Assist customers with account opening, KYC updates, passbook printing, cheque deposit, and cash deposit machine (CDM) usage.
- Help customers use self-service kiosks and other digital banking channels.
- Resolve basic customer queries or direct them to the appropriate bank official.
- Promote SBI products such as savings accounts, fixed deposits, insurance,



loans, credit cards, and other banking services.
- Maintain branch discipline and ensure a smooth customer flow.
- Support branch staff during peak business hours.
- EligibilityGraduate in any discipline (preferred).
- Freshers and experienced candidates can apply.
- Basic computer knowledge.
- Positive communication skills in English and the local language.
- Customer service orientation.
- Required SkillsCustomer handling
- Communication skills
- Relationship building
- Sales and cross-selling
- Problem-solving
- Time management
- Basic MS Office knowledge
- Digital banking awareness

📌 Seva Sarathi (Hubli)
🏢 SBI SBOSS
📍 Hubli