Job Summary

We are looking for a proactive and customer-focused Desktop Support Engineer to provide onsite and remote technical support for end-user devices, IT infrastructure, and office systems. The ideal candidate should have strong troubleshooting skills, positive communication, and the ability to resolve hardware, software, and network-related issues while ensuring high user satisfaction.

Key Responsibilities

- L1/L2 technical support for desktops, laptops, printers, scanners, and peripheral devices.
- Install, configure, and troubleshoot Windows operating systems and business applications.
- Diagnose and resolve hardware failures, software issues, and performance-related problems.
- Configure and support Microsoft Office, Outlook, Teams, OneDrive, and other productivity applications.
- Perform hardware diagnosis and replacement of components such as RAM, SSD/HDD, SMPS, motherboard, keyboard, display, battery, cooling fan, and other internal parts.
- Perform installation, configuration, and troubleshooting of desktops, laptops, and workstations.
- Join systems to Active Directory and manage user accounts, passwords, and permissions.
- Support basic networking including LAN, Wi-Fi, TCP/IP, VPN connectivity, DNS, and DHCP troubleshooting.




- Install and configure printers, scanners, and other network-connected devices.
- Handle antivirus installation, updates, and endpoint security compliance.
- Maintain IT asset inventory and documentation.
- Perform preventive maintenance and system health checks.
- Coordinate with OEMs and vendors for hardware warranty and service requests.
- Escalate unresolved issues to higher-level technical teams.
- Provide onsite support at customer locations across Gujarat whenever required.

Required Skills

- Strong knowledge of Windows 11 installation and troubleshooting.
- Experience in desktop and laptop hardware diagnosis and component-level replacement.
- Knowledge of basic printer troubleshooting and repair.
- Experience with Microsoft Office 365 and Outlook.
- Understanding of Active Directory and Group Policy basics.
- Knowledge of networking fundamentals (IP Addressing, DNS, DHCP, VPN, LAN/WAN).
- Experience with remote support tools.
- Basic understanding of antivirus and endpoint security solutions.
- Good documentation and reporting skills.
- Excellent communication and customer handling skills.

📌 Desktop Support Engineer (Ahmedabad)
🏢 Rhyom Technologies Private
📍 Ahmedabad