- Answer incoming taxi booking calls from Foreign customers.
- Enter trip details accurately into the taxi dispatching portal/software.
- Communicate clearly and politely with customers and drivers.
- Monitor ongoing trips and update status in the system.
- Handle cancellations, rescheduling, or additional instructions from customers.
- Maintain shift logs and handover notes at the end of each shift.
- Follow company communication and data-handling guidelines.
- Ability to work in rotational shifts.