Telesales / Customer Support
Executive – International Business
Job Description
Grainville India
is a fast -growing rice processing and export company.
Supplying premium Indian rice to buyers across the Middle East, Africa, Europe,
USA, and other global markets.
We are looking for a
Telecaller /
Customer Support Executive
who will support our international sales team
through
calling, follow -ups, customer coordination, and CRM updates
.
This is a
non -target -based role
, focused on communication, coordination,
and support—not direct sales closure.
Role Summary
Handle outbound and inbound calls with international
buyers and prospects
Support sales and export teams through regular
follow -ups and customer coordination
Act as a communication bridge between buyers, sales
team, and internal departments
Maintain accurate customer records and call updates in
CRM
Industry
& Role Details
Industry:
Rice Export / Food Processing / Agro Commodities
Functional Area:
Customer Support / Sales Support
Requirements
Key Responsibilities
Telecalling & Customer Support
Make outbound calls to international buyers, importers,
and distributors for follow -ups and information sharing
Handle inbound calls from buyers and respond to basic
queries professionally
Share product details, company information, and meeting
confirmations (no selling targets)
Follow up on emails, quotations,



samples, meetings, and
discussions
Buyer Coordination & Follow -ups
Coordinate buyer calls, meetings, and appointments as
guided by the sales team
Maintain regular communication with buyers to ensure
timely responses
Escalate important buyer feedback or concerns to the
sales/management team
CRM & Data Management
Update call details, buyer information, and follow -up
status in
Zoho CRM
Maintain buyer databases, call logs, and follow -up
trackers
Assist sales executives with lead data and customer
records
Internal Coordination Support
Coordinate with sales, operations, and logistics teams
for buyer -related communication
Support documentation follow -ups related to samples,
shipments, or inspections (support role only)
Candidate Profile
1–3 years of experience in
Telecalling, Customer Support,
Sales Support, or Call Coordination
Good spoken English (international calling experience
preferred)
Comfortable speaking with overseas customers
Basic knowledge of
CRM, Excel, Gmail, and calling
tools
Polite, confident, and customer -focused communication
skills
Benefits
Employee Advantages
Salary Growth
Career Growth
Paid Leave
Medical Benefits
Provident Fund (PF)
Leave Encashment
For Quick Response
Mobile:
***************
Email :
******

📌 Telesales / Customer Support Executive International Business (Delhi)
🏢 Grainville India
📍 Delhi