About the RoleWe are looking for an energetic, responsible, and customer-focused team member to manage front-end operations in our cloud kitchen. This role is critical to ensuring every order reaches customers accurately, on time, and with a great experience.

- Key ResponsibilitiesOrder ManagementPack food orders accurately according to order tickets.
- Verify all items, quantities, add-ons, and special instructions before dispatch.
- Ensure packaging is clean, secure, and presentable.
- Maintain packaging quality and minimize packing errors.

Operations

- Coordinate with the kitchen team to ensure timely order dispatch.
- Monitor incoming orders from delivery platforms.
- Ensure delivery partners receive orders promptly.
- Track order delays and proactively resolve issues.
- Maintain smooth workflow during peak hours.

Customer Support

- Answer customer phone calls professionally.
- Handle order-related queries, complaints, and feedback politely.
- Coordinate with delivery partners and aggregators when required.
- Resolve customer issues quickly and escalate when necessary.

Platform Management

- Monitor Swiggy, Zomato, and other delivery platforms.
- Pause/unpause items when instructed.
- Report technical issues immediately.
- Update order status wherever required.

Inventory & Packaging

- Monitor stock of packaging materials.
- Inform management before supplies run low.
- Organize packaging materials neatly.
- Prevent wastage of disposables.

Hygiene & Cleanliness

- Keep the packaging station clean and organized at all times.
- Follow food safety and hygiene standards.
- Maintain personal hygiene and wear a clean uniform.
- Ensure the dispatch area remains clutter-free.

Quality Control





- Check food presentation before packing.
- Ensure correct cutlery, tissues, condiments, and promotional inserts are included.
- Verify food temperature and packaging integrity before dispatch.

Daily Operations

- Open and close the packaging station as per SOP.
- Complete daily operational checklists.
- Maintain records of rejected, cancelled, or returned orders.
- Report equipment issues immediately.

Teamwork

- Assist kitchen staff during busy hours if required.
- Communicate effectively with chefs, supervisors, and delivery partners.
- Support new team members during training.

Desired Skills

- Positive communication skills (English, Hindi, or local language).
- Customer-friendly attitude.
- Basic smartphone and computer knowledge.
- Ability to multitask under pressure.
- Attention to detail.
- Punctual and reliable.
- Positive attitude and willingness to learn.

Preferred Qualifications

- High school diploma or equivalent.
- Experience in restaurants, cafés, cloud kitchens, or food delivery operations is preferred but not mandatory.
- Performance Metrics (KPIs)Packing accuracy (minimum 99%)
- On-time order dispatch
- Customer satisfaction
- Low packing error rate
- Minimal order complaints
- Packaging hygiene standards
- Attendance and punctuality
- Teamwork and discipline

Working Hours

- Rotational shifts, including weekends and holidays.
- One weekly off as per company policy.

What We Expect

- Take ownership of every order.
- Treat every customer with respect and professionalism.
- Maintain speed without compromising quality.
- Be proactive in solving problems.
- Represent the brand through excellent service and operational excellence.

📌 Restaurant Captain (Bengaluru)
🏢 Spacers Savoury Private
📍 Bengaluru