We are looking for a Guest Relations Executive who is passionate about hospitality and dedicated to ensuring a seamless and delightful experience for our guests. You will be the face of Radha House, handling guest interactions, reservations, and ensuring personalized service that reflects our boutique charm.
Key Responsibilities:
- Guest Services:Welcome guests upon arrival with warmth and professionalism.
- Assist with check-in and check-out procedures.
- Address guest inquiries and resolve issues promptly and effectively.
- Reservations & Communication:Manage room bookings and coordinate with the reservations team.
- Communicate special requests or preferences to relevant departments.
- Provide detailed information about the property, local attractions, and services.
- Personalized Experiences:Anticipate guest needs and ensure a tailored experience.
- Organize special arrangements, including events, tours, and activities.
- Feedback & Follow-Up:Collect guest feedback and communicate insights to management.
- Follow up with guests post-stay to ensure satisfaction and foster loyalty.
- Administrative Tasks:Maintain accurate records of guest interactions and bookings.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
Requirements:
- Prior experience in guest relations, front office, or hospitality (preferred in boutique properties).
- Strong communication and interpersonal skills.
- Fluency in English; knowledge of Hindi or Konkani is a plus.
- Proficiency in basic computer applications and booking software.
- A warm, approachable, and solution-oriented attitude.
What We Offer:
- Competitive salary.
- Prospect to work in a picturesque and welcoming environment.
- Professional growth within the boutique hospitality industry.