Job Description: Customer Support Executive

Company: Sanskruti Homes

Role: Customer Support Executive

Salary: upto 25k

? Job Overview

We are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails .

The candidate should have good communication skills in Hindi and English , and should be comfortable handling customers like in a call center environment .

Key Responsibilities

- Handle customer queries via calls, WhatsApp, Instagram, and email
- Resolve issues related to:
- Orders
- Returns & Exchanges
- Refunds
- Delivery delays
- Provide clear and polite responses to customers
- Track and update customer issues properly
- Follow company policies while resolving cases




- Maintain quick response time (TAT)

️ Required Skills

- Good spoken and written English & Hindi
- Explicit communication and sentence framing
- Good call handling skills (like call centers)
- Ability to handle pressure and multiple chats at once
- Basic computer knowledge (Excel is a plus)

✅ Preferred Experience

- Experience in Customer Support / Call Center / D2C brand
- Knowledge of returns, exchanges, and refund processes
- Familiar with platforms like Shopify, WhatsApp, Instagram (bonus)

📌 Customer Support Executive (Jaipur)
🏢 Sanskrutihomes
📍 Jaipur