- Contact customers via phone to collect overdue payments.
- Follow up with customers on pending dues and negotiate payment commitments.
- Explain outstanding balances and payment options clearly and professionally.
- Maintain accurate records of customer interactions and payment updates in the CRM.
- Ensure compliance with company policies and collection guidelines.
- Meet daily, weekly, and monthly collection targets.
- Escalate complex cases to the appropriate team when required.
- EligibilityMinimum 1 year of experience in tele collections or debt collections.
- Fluent Hindi communication is mandatory.
- Basic English communication skills are preferred.
- Solid negotiation, persuasion, and customer-handling skills.
- Ability to work in a target-driven environment.
- Immediate joiners will be preferred.