Role - Operation Executive / Customer Support.

Key responsibility.

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● Excellent English/Hindi communication skills.

● Managing the day to day operations.

● Handling customer escalations through the phone.

● Handling the helpdesk tickets.

● Handling customer escalations by meeting up the customer only need basis.

● Ensure high levels of customer satisfaction through excellent service.

● Go the extra mile to drive sales.

● Remain knowledgeable on different service offered.

● Team up with shop managers and operation team to ensure excellent customer service provided.

● Build productive trust relationship with customers.

● Build productive trust relationship with shop managers and operation team.

● 100% compliance and ensuring timely pickup and delivery of orders by coordinating with various team.

● Responsible for 100% compliance on pick-up and delivery orders

● Responsible for public relationship through various medium like facebook, twitter, google ..etc.





● Effective execution of various sales promotional activities.

● Customer centric

● Ensure customer delight

● Obtain feedback on quality of service and convey to the backend team and management team.

● Resolve customer complaints within the SLA.

● Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

● Inform customers about discounts and special offers

● Provide customer feedback to management team.

● Stay up-to-date with current services.

● Ensuring all shops are opened and closed on time.

● Resource management and swapping of the resourse in case of emergency.

Time - 10am - 9pm

Week off - Rotational off

Salary range - 20000 -28000

Experience 2-5 years

Incentive+ESI+Insurance

Location - Kodugodi

Only Male candidates

📌 Customer Care Executive (Bengaluru)
🏢 SPIN CYCLES
📍 Bengaluru