05 Aug
|
Tesco India
|
Bengaluru
05 Aug
Tesco India
Bengaluru
Senior UX Designer Engagement Platforms, Rewards u0026 Partner EcosystemsnThe rolenSenior UX Designers in Engagement Platforms, Rewards u0026 Partner Ecosystems take end-to-end nownership of complex experiences across the supplier-facing and platform side of the domain supplier nand partner journeys, campaign orchestration and configuration tooling, and the engagement mechanics nthat shape what customers eventually experience. You shape direction as well as deliver it, keeping the UX nin your area rigorous, evidence-driven and consistently high quality while connecting it to customer and nbusiness outcomes.nBased in India within Tesco Technology, you will report to the Lead Designer for the domain and partner nwith Product Managers, Engineers, UI Designers, Researchers, and the commercial and CRM teams who nuse the platforms. Because what is configured here sets the shape of the campaigns customers see, you nwill also collaborate with customer-facing Loyalty design teams under separate Design Managers so the nplatform side and the customer side stay coherent.nn Owning end-to-end UX for complex flows across partner experiences, orchestration platforms and nengagement-mechanic configuration designing for core journeys, edge cases, error and empty nstates, accessibility, and the operational realities of the people who run engagement at scale.nLeading discovery with suppliers, commercial and operational users: journey mapping, concept ndevelopment, prototyping and testing. Using insight to shape direction, not just validate it.nDesigning configuration and mechanic-modelling experiences with an eye to their downstream ncustomer effect what a given setup is capable of driving, and where in the journey it lands.nUsing qualitative and quantitative data, including experimentation, to challenge assumptions,
improve nlive tooling, and contribute to team OKRs.nPartnering with Product, Commercial and Engineering to keep design decisions practical and aligned nwith strategy, communicating rationale clearly.nCollaborating with the Design System team, and with customer-facing Loyalty design, to keep nexperiences consistent across the platform and customer boundary.nSharing work early, giving constructive critique, and mentoring UX Designers in the team.nWhat we're looking fornPortfolio showing sharp UX thinking and high-quality work across complex digital products ideally nincluding internal platforms, operator tooling or partner-facing products.nDeep UX principles applied confidently to interconnected, multi-journey problems.nAbility to reason about customer behaviour and journey, not only interface you can see how a nconfiguration decision shows up in the customer experience. High standards for usability, accessibility and interaction quality, including for data-dense operational tooling.nComfort with qualitative and quantitative insight and experimentation.nClear communicator who influences cross-functional partners and works cleanly across ownership nboundaries.nWhat success looks likenPartner and platform experiences that feel coherent and well-considered,
delivered consistently under nreal constraint.nConfiguration and mechanic design that gives operators the coherent option by default so ncampaigns arrive in the customer experience already fitting.nCross-functional partners, including customer-facing design, who actively seek your perspective.nUX Designers around you improving through your feedback and ways of working.nWhy this role mattersnThis is the layer where Tesco's engagement either becomes possible at scale or quietly does not. The nrigour of the designers closest to these platforms determines what suppliers, commercial teams and nultimately millions of customers experience. Senior UX Designers set the standard for what good looks nlike here and raise the quality of the team around them. At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our valueswe treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve. At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive workplace for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to .
📌 Senior UX Designer (Bengaluru)
🏢 Tesco India
📍 Bengaluru