Job Title – Store manager – Brand - Location JOB POSITION- STORE MANAGER (4 to 6 Years’ of Experience) Job Purpose: To manage the retail operations of the respective store efficiently through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards. Job Context A store manager has to manage the retail operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects team to ensure that the upkeep and the maintenance of the store are proper, and has to report to the area regional manager for providing the whole information. Job Requirement • Graduation Certificate Mandatory • Previous retail management experience (preferably in apparels) • Strong leadership and people management skills • Excellent Communication and organizational skills • Decision-making and problem-solving skills. • Able to work a flexible schedule. Skills: A successful retail store manager requires a combination of skills that includes: 1. Leadership: A retail store manager should have the ability to motivate and lead a team of employees to achieve the store's goals and objectives. 2. Communication: Strong communication skills are essential to convey information clearly and effectively to employees, customers, and suppliers. 3. Sales and marketing: A retail store manager should have a good understanding of sales and marketing principles to develop effective sales strategies and promotional campaigns. 4. Customer service: A retail store manager should have excellent customer service skills and the ability to handle customer complaints and inquiries effectively. 5. Organizational skills: A retail store manager should be able to manage inventory, schedules, and budgets effectively, ensuring that the store operates smoothly and efficiently. 6. Analytical skills: A retail store manager should be able to analyse sales data, customer trends, and inventory levels to make informed decisions that drive business growth. 7. Problem-solving: A retail store manager should have the ability to identify and solve problems quickly and efficiently, resolving issues that arise in the store. 8. Time management: A retail store manager should have excellent time management skills, ensuring that all tasks and responsibilities are completed efficiently and on time. 9. Adaptability: A retail store manager should be able to adapt to changing market conditions, customer needs, and industry trends to ensure that the store remains competitive. 10. Technical skills: A retail store manager should be familiar with the latest retail software and technology, such as point-of-sale systems, inventory management software, and social media platforms, to stay current and make informed decisions. 11. Agility- A retail store manager should have the ability to effectively lead the changes in store, build teams and navigate challenging business conversations. Accountabilities 1.



Customer service quality • Establish rapport with potential and actual customers • Ensure clean and safe environment for the customer • To make each customer a loyal and repeat customer 2. People Management • To ensure the punctuality and shift schedule of staff • Motivate the staff during the morning briefing about the sales targets • Regular training on fabrics, styles and fashion to the store staff • Regular planning, monitoring of the staff key responsibilities • Take the initiative at the store level to improve the employee engagement • Responsible for personnel planning, work hours, store / team holiday plan 3. Visual Merchandising • Implementation of the Visual Merchandising plan along with the Visual Merchandiser • Ensures the display of all physical branding elements on the shop floor • Ensure the lighting, display is proper and is as per Visual Merchandiser manuals • Ensure effective display and quicker refill without spoiling the garments • Ensure visual merchandising guidelines are adhered to and standards and maintained in the department/s provide feedback to visual merchandiser 4. Standard Operating Procedures • Ensures that store opening standards are followed properly • Inventory management and planning for each product category • Ensure that the housekeeping staff follows the checklist properly • Control mechanical maintenance of lights, air-system, electrical equipment • Reports property damage, request needed repairs within company time frames • Conducts monthly meetings and prepares documents as per the manual • Ensure proper installation of signage display façade properly cleaned 6. Cost and Cash Management • Schedule the expenditures for the month (petty cash management) • Follow the preventive maintenance schedule to reduce the costs • Maintain the safety, energy consumption, and expenses reports • Containing costs incurred on the services provided by the vendors • Control cash deposits and submission of credit slips on a daily basis • Maintain records pertaining to customer discounts, schemes 7. Achievement of sales targets • Responsible for the day to day running of the business, maintaining standards, ensuring legal compliance checks on pricing etc • Co-ordinate with the Area Business Manager about the monthly targets • Explain the sales targets to the staff about the morning briefing • Contribute to the team efforts for accomplishing desired results • Below the line activities – store promotion initiatives 8.



Shrinkage control • Co-ordinate with security guard & staff to keep a watchful eye on customers • Ensure minimization of shrinkage levels in the department, training the teams on how to handle merchandise and protect stock Competencies 1. Achievement Orientation • Anticipate problems & proactively come up with creative solutions • Constantly identifies areas of improvement, takes initiative to drive them 2. People Management • Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels • Works with individuals to identify areas of development, works to improve them 3. Work Standards • Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts • Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning 4. Retail Business Acumen • Improves performance of store after thorough analysis of store financials • Able to drive diverse actions, including change in store layout and Visual Merchandising 5. Leadership • Constantly guides & give feedback to team members on performance • Constantly focuses on development of the team members • Allocates the work in such a manner that it helps in employee development 6. Gets Results • Raises the bar and repeatedly encourages the team to continually improve. • Allocates appropriate resources to get the work done • Provides explicit, thorough & timely feedback on work performance to individuals • Ensure adequate learning and development of the team through on the job training, etc • Audit the department/s for achieving standards in fitting rooms and housekeeping • Provide clarity progress towards targets by communicating to the team the department, store and overall regional performance 7. Building Customer Loyalty • Works to educate the customers so that they are fully aware of products • Establishes good interpersonal relationships by helping people feel valued • Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues • Role model the highest standards of customer service with the team • Understand customer needs and build a rapport with customers • Manage customer complaints and queries resolving them to the best of your ability 8. Team Work • Builds strong teams that capitalize on differences in expertise, competencies • Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues • Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team Job Purpose of Direct Reportees of Store Manager Customer Care Associate: Help the customers in identifying and purchasing required goods and services in a retail store environment. They also encourage the customers to purchase a greater range of products.

📌 Van Heusen_ Store Manager_ Noida
🏢 Apparel
📍 Noida