Senior Executive (Pune)

Senior Executive (Pune)

07 Aug
|
Mancraft Consulting
|
Pune

07 Aug

Mancraft Consulting

Pune

Job Description:

Key Responsibilities

- Handle customer inquiries via phone, email, chat, or social media in Arabic (and English if required)

- Provide accurate information about products, services, policies, and procedures

- Resolve customer complaints efficiently while maintaining professionalism and empathy

- Document customer interactions clearly and accurately in CRM systems

- Escalate complex issues to appropriate teams when necessary

- Follow service quality standards, KPIs, and response time targets

- Build solid relationships with customers to improve satisfaction and retention

Required Qualifications

- Fluent or native Arabic speaker (spoken and written)

- Good command of English (spoken and written)

- Bachelor’s degree

- Previous customer service, call center, or support experience preferred

- Strong problem-solving and communication skills

📌 Senior Executive (Pune)
🏢 Mancraft Consulting
📍 Pune

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