upGrad Job Title: Learner Success Mentor Location:Mumbai MarolEmployment Type: Full Time JobDescription We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a robust sense of ownership to help learners stay on track and successfully complete their programs.Key Responsibilities● Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs● Actively mentor learners by providing motivation, academic guidance, and goal-setting support ● Communicate weekly milestones to learners through email, WhatsApp,



or phone calls● Regularly review learner engagement data and update mentorship strategies accordingly● Manage multiple learners efficiently and support them in identifying their key strengths and areas of growthSkills Required● Strong active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written● High degree of customer centricity to meet learner expectations and deliver a positive experience● Ability to manage time, multitask, and maintain consistent communicationQualification● Graduate in any discipline● Prior experience in mentoring, customer success, or academic support is a plusWork Details● 6-day work week● Weekends mandatory (remote/WFH on weekends)● 1 weekly off (weekday)

📌 Customer Success Executive (Maharashtra)
🏢 upGrad International
📍 Maharashtra