JOB SUMMARY

The Senior Trainer is responsible for delivering high-quality process training for the Dental Accounts Receivable (AR) business. This role focuses on onboarding new hires, managing on-the-job training, developing learning content, and partnering with operations to ensure employees achieve the required performance standards.

Key Responsibilities:

Training Delivery

- Deliver client-specific process training to new hires in the Dental AR business.

- Develop and execute training plans in alignment with business and operational requirements.

- Ensure training timelines and turnaround time (TAT) commitments are consistently met.

- Facilitate refresher training and knowledge enhancement programs for existing employees.

Learning Content & Assessments

- Design and update training materials, presentations, assessments, SOPs, and process work instructions.

- Create engaging learning content and educational resources to support effective knowledge transfer.

- Manage knowledge base updates and schedule periodic assessments.

Performance Monitoring

- Manage the On-the-Job Training (OJT) and Quality Certification Process (QCP) for trainees.

- Monitor new hires performance during the initial learning period and provide timely coaching and process guidance.

- Conduct training evaluations, analyse feedback, and recommend improvements to training methods and curriculum.

Training Administration & Collaboration





- Maintain training records, attendance, feedback, and learning data with accuracy.

- Collaborate with Operations and other stakeholders to identify training needs and schedule learning interventions.

- Prepare training reports and support continuous improvement initiatives.

- Mentor and support new employees to ensure a smooth transition into operations.

Experience and Qualification:

Experience

- Bachelor's degree in any discipline.

- 3â€7 years of experience in the US Healthcare RCM industry with hands-on experience in the Accounts Receivable (AR) process.

- Minimum 2 years of experience in training, coaching, or learning & development.

- Experience in Dental AR training is preferred.

- Strong understanding of end-to-end AR processes and the US Healthcare domain.

Key Skills

- Process Training & Facilitation

- Curriculum and Training Content Development

- Learning Assessments & Knowledge Management

- On-the-Job Training (OJT) & Performance Coaching

- Stakeholder Collaboration

- Training Data Management & Reporting

- Strong Communication and Presentation Skills

- Organizational and Time Management Skills

- Microsoft Office Suite and Learning Management Systems (LMS)

- Passion for learning and continuous improvement

Work type:

- Full time

- Work from Office

- Willingness to work night shifts

📌 Senior Trainer – Business Training (Dental AR) (Chennai)
🏢 Access Healthcare Services
📍 Chennai