Job descriptionJob descriptionSupervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.Identify key performance characteristics of each Retailer Category.Create and manage Data- base for the identified parameters.Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & DisplaySignageMerchandising requirements & solutionsStorefronts trends, Fit-out guidelines, Tenant Co-ordinationSupplier evaluation & selectionEstablish criteria for Vendor categorization and evaluationMaintain references for establishing credibility of VendorsUnderstand the commercial capabilities of VendorsSupplier ManagementMaintain records for key Vendors for continuous evaluation based on delivery, quality and costsReview Vendor performance and taking corrective actions to ensure timeliness and quality of suppliesMISAnalyse and evaluate ongoing Business PerformanceManage the business planning & budgeting processTimely and accurate reporting of Mall performanceCustomer UnderstandingDevelop an intimate knowledge of shoppers Attitudes and BehavioursDevelop intimate knowledge of Retailers site selection criteria and other requirements,



including their merchandising preferencesSafetyKnowledge and operation of Fire EquipmentEnsure secure practices in MallTraffic & Parking ControlUnderstand the traffic movements in the Mall premisesManagement of Parking Spaces for effective utilizationRoad SafetyLiaison with Local AuthoritiesPoliceFireHospitalsCrowd ControlUnderstanding the crowd dynamicsPlan for rush situationsUnderstanding of panic situationsCustomer InteractionParticipate in the Development of Customer or Channel Specific Marketing Strategies
- Provide input to the trade PropositionContribute to category ManagementCustomer Relationship Management Customer SatisfactionUnderstanding factors influencing customer satisfaction and dissatisfactionMonitoring RSI & CSI to identify changes in Customer preferences and market trends
- Identify opportunities for improving customer satisfactionRetailer Principles and PracticesElements of Retailing, including Principal types, ownership structures, and retailing terminologyPrice points, merchandising, advertisementsAdditional Skills:Fluency in EnglishInterpersonal & analytical skillsProficiency in MS OfficeTeamworkExperience:BHM/ BA/ / BBA Qualification - Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation.Interested Candidate, Kindly send the resume at shaikhaasmaoasis@Warm Regards,Aasma Shaikhwhats app - (phone hidden)

📌 Agm - Operations - Mumbai / Hyderabad Mall (Soft Service - Property Management) (Telangana)
🏢 SG OASIS HR CONSULTANCY
📍 Telangana