About Boxman Global Logistics

Boxman Global Logistics is a freight forwarding and logistics company operating across Air, Ocean and Express services through our Boxman and Boxmanager brands. We are expanding our teams to support growing global operations.

About the role

We are looking for a Customer Support Executive specialising in Sea Freight to join our Navi Mumbai operations team. You will be the point of contact customers rely on from first enquiry through to final invoice, working closely with our partner network to keep shipments moving.

What you will do

- Understand customer requirements and translate them into workable shipment plans
- Source rates from partners and carriers, and prepare accurate quotations
- Follow up on quotations through to booking confirmation
- Prepare and manage shipment documentation
- Coordinate shipments end to end, from booking through to delivery




- Keep customers updated proactively at each stage of the shipment
- Ensure shipments are correctly invoiced and files are closed accurately
- Liaise with internal sales, operations and finance teams as required

What we are looking for

- 2 to 3 years in a customer operations or customer service role within the logistics industry
- Working knowledge of Sea Freight shipments is mandatory
- Exposure to Air Freight and Express courier is an added advantage
- Familiarity with shipment documentation and quotation processes
- Strong organisation, follow-up discipline and attention to detail
- Clear written and verbal communication with customers and partners

Details

Full time, on-site at the Boxman office in Navi Mumbai, Maharashtra (400614).

📌 Customer Support Executive, Sea Freight (Navi Mumbai)
🏢 Boxman Global Logistics
📍 Navi Mumbai