Gather, document, and analyze business requirements for ServiceNow IRM (GRC)
solutions.
Configure and support IRM modules including Risk Management, Policy & Compliance,
and Operational Resilience.
Translate business needs into functional specifications and user stories.
Support UAT, create test cases, and assist with end-user training and documentation.
Collaborate with stakeholders across risk, compliance, and IT teams.
Assist in mapping business processes, dependencies, and resilience requirements.
Required Skills & Qualifications
Business Analyst, with experience on the ServiceNow IRM/GRC platform.
Understanding of risk, compliance, and audit processes.
Exposure to or experience with the Operational Resilience module.
Robust documentation, analytical, and communication skills.
ServiceNow CSA or IRM certification a plus.