Project/Program Specialist (Jira Admin)

Experience: Not Available to Not Available years

Location: Offsite, Ontario, Canada

Skills: Jira, Agile, Confluence, Slack, spreadsheets, presentation tools

Position Overview
The Project/Program Specialist provides process-oriented operational support for engineering and program teams by maintaining Jira data quality, supporting workflow administration, and performing recurring coordination and reporting activities. This role is responsible for executing established procedures, processes, and guidelines to improve the consistency, accuracy, and timeliness of project and program tracking. The position focuses on standard work essential to day-to-day program operations, including ticket hygiene, status follow-up, reporting support, documentation upkeep, and coordination across stakeholders. The role serves as a steady full contributor who can manage a broad range of routine and moderately complex support activities with limited supervision.

Responsibilities
Maintain Jira ticket hygiene by reviewing, updating, and correcting issues, fields, statuses, assignments, labels, and related metadata in accordance with defined standards
Monitor project and program tracking boards to identify missing, outdated, or inconsistent information and follow up with owners to ensure records remain current
Support adherence to established workflow processes, intake procedures, and tracking conventions across teams
Perform recurring project and program coordination tasks, including status collection, progress tracking, follow-up on open actions, and support for regular operating rhythms
Prepare routine reports, dashboards, summaries, and status updates using Jira and other approved tools
Assist with reporting accuracy by validating data inputs, identifying discrepancies, and escalating issues when needed
Maintain documentation, job aids, process instructions, templates, and reference materials related to project/program tracking and support activities
Provide administrative and operational support for recurring reviews, planning cycles, team updates, and governance checkpoints
Respond to standard requests related to Jira workflow support, tracking updates, and reporting needs within established guidelines
Identify recurring process issues and recommend practical improvements to increase consistency, efficiency, and ease of use
Build effective working relationships with engineering managers, program leads, and other stakeholders to support smooth execution of routine work
Serve as a reliable resource for standard process questions and day-to-day support needs within the assigned area
Clean and current Jira boards and issue records
Recurring status summaries and reporting outputs
Follow-up tracking for overdue updates or action items
Updated support documentation and process references




Consistent execution of project/program support routines
Supports the execution of established project and program processes. Contributes to improved data quality, reporting consistency, and operational follow-through. Helps reduce administrative burden on managers and team leads by owning recurring coordination and tracking tasks. Works primarily on standard assignments, applying established procedures and judgment within defined guidelines.

Minimum Qualifications
3+ years of experience in project support, program support, operations coordination, administrative operations, or a related business support role
Experience working with Jira or similar project/work management systems
Experience supporting recurring reporting, tracking, coordination, or workflow administration activities
Experience maintaining dashboards, reports, or status summaries
Experience supporting engineering, technical, product, or program organizations
Strong organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple recurring assignments and follow through consistently

Preferred Qualifications
Experience with Agile methodology, and scrum team best practices
Familiarity with workflow administration, issue tracking conventions, and data quality practices
Experience creating or maintaining process documentation and job aids
Experience using collaboration and productivity tools such as Confluence, Slack, spreadsheets, and presentation tools

The Ideal Candidate
Working knowledge of project/program support processes and procedures
Ability to identify and resolve standard issues using established protocols and guidance
Ability to manage a wide range of mostly standard work assignments with limited supervision
Solid follow-up skills and persistence in driving completion of routine updates and action items
Ability to spot common data inconsistencies and process gaps
Good judgment in escalating non-standard issues appropriately
Ability to collaborate effectively with colleagues and supported teams
Ability to balance accuracy, timeliness, and service orientation in day-to-day support work

Learn More / Plus d'information
About Autodesk / À propos d’Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.



We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !

Salary transparency / Transparence salariale
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).

📌 Project/Program Specialist (Jira Admin) (Mumbai)
🏢 Autodesk
📍 Mumbai