Customer Support Engineer

Experience: Not Available to Not Available years

Location: Sibiu

Skills: C/C++, S32 Design Studio (S32DS), S32 Configuration Tools, S32 Debugger, AUTOSAR tooling, Elektrobit TresOS, Lauterbach (Trace32), Jira, Bitbucket

Overview
We are seeking a highly experienced Senior Software Customer Engineer – Embedded Systems to provide advanced Level-3 technical support for embedded software solutions across NXP’s S32 and radar product portfolio. This role focuses on resolving complex customer issues related to real-time drivers and embedded platform software, while also leading improvements in support processes, driving adoption, and ensuring measurable compliance across the organization.

Key Responsibilities
Provide Level-3 support for software issues across NXP SW R&D; product portfolio, with primary focus on Real-Time Drivers (RTD)
Investigate, reproduce, and resolve complex customer-reported issues through code-level debugging in C/C++
Perform root cause analysis across software stack layers (drivers, middleware, integration layers)
Collaborate with development teams to drive defect resolution and product improvements
Support customers working on radar platforms, including: S32R41, S32R43, S32R45, S32R47 SAF85xx and SAF86xx families
Develop and validate fixes using unit and integration testing approaches
Ensure timely resolution aligned with SLA and support process expectations
Track and manage issues using tools such as Jira and Bitbucket
Contribute to documentation, knowledge base, and troubleshooting guides

Process Ownership & Continuous Improvement
Lead the development, refinement, and standardization of support processes and workflows
Document support procedures and establish repeatable and scalable execution models
Drive adoption of support processes across the team through coaching and guidance
Define and track process compliance metrics (e.g., SLA adherence, case handling quality)
Identify gaps and implement improvements to enhance efficiency, scalability, and customer satisfaction

Leadership & Mentorship
Mentor junior engineers in debugging, customer engagement, and software analysis
Lead and guide a year-round intern team, including task planning, coaching, and performance feedback
Support onboarding and knowledge transfer across the organization

Required Qualifications




Bachelor’s degree in Computer Engineering, Software Engineering, or related field
Minimum of 15 years of experience in embedded software development, debugging, or technical support
Strong programming and debugging expertise in C/C++
Deep understanding of embedded systems and real-time software architecture
Proven ability to analyze and resolve complex, cross-layer software issues
Demonstrated experience in process definition, improvement, and compliance tracking
Strong communication skills in a global, customer-facing environment

Technical Skills (Required)
S32 ecosystem tools: S32 Design Studio (S32DS)
S32 Configuration Tools
S32 Debugger
AUTOSAR tooling: Elektrobit TresOS
Debugging tools: Lauterbach (Trace32)
Development and tracking tools: Jira, Bitbucket

Preferred Qualifications
Experience with AUTOSAR and Real-Time Driver (RTD) software stacks
Background supporting automotive radar platforms
Familiarity with ASPICE or similar quality frameworks
Experience in a Level-3 customer support environment

Key Competencies
Strong ownership and accountability for issue resolution and process outcomes
Structured, analytical approach to debugging and problem-solving
Ability to manage multiple high-priority issues simultaneously
Continuous improvement mindset with focus on measurable impact
Ability to influence team practices and drive process adoption.

Creating Secure Connections and Infrastructure for a Smarter World
NXP Semiconductors N.V. (NASDAQ: NXPI) makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world. We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, NXP is solving the world’s most complex technology challenges to accelerate business innovation,



enhance how we work, and advance how we live.

What can you expect
Contract: This is a fulltime position with a permanent contract
Compensation: Besides a good salary, you will be eligible for our bonus plan and receive lunch vouchers, 25 vacation days and the possibility to buy company shares with a 15% discount. We also have flexible work hours and a work from home policy.
Development opportunities: We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.
Our office: We are based in one of the high tech hubs in Bucharest with easy access to public transport and restaurants and parks close by. We have many relaxation areas on-site, including a little library where you can borrow books, sofas to relax in a quiet place and a cafeteria and restaurant in our common area.
Hiring process: Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial phone or video conversation with our Talent Acquisition Consultant followed by several business interviews. Here are some useful tips to help you prepare.
And more: Life at NXP is more than work alone. We like to start our day with a free coffee and chat with a colleague and on Thursdays we have fresh fruits for all employees. Join us at one of the many social activities that are organized by and for employees such as our Christmas parties, our employee children’s party and food fairs. Or help us give back to society by donating blood or collecting clothes and food for children in need.

What’s next
Candidates are invited to apply on our career page with the resume and motivation letter in English for one or several open jobs at the same time. At the application stage, all candidates should have a valid visa and work permit to work in Romania. If you’re excited about this chance, we kindly invite you to apply! Please note: The successful candidate may/will be responsible for security related tasks. The assignment may/will be in scope of security certifications, therefore a conscious and reliable way of working is necessary.
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