Job Description:

SFDC Project Manager

Location: Atlanta GA Onsite

Must have : SFDC /Sales Cloud, Service Cloud, and Experience Cloud

Note: We need a resource who can work onsite & who is technically strong, this role is not just for Manager client expects someone who can work Hands-on.

POSITION OVERVIEW: SFDC Manager with 15 + Years of Experience

POSITION GENERAL DUTIES AND TASKS :

Job Description

Day to Day Job Duties: (what this person will do on a daily/weekly basis)

- Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud

- Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs

- Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement

- Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance

- Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes

- Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management

- Ensure proper monitoring, alerting, and observability across Salesforce environments





- Oversee release support activities including deployments, validation, and post-release monitoring

- Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements

- Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues

- Stay current with Salesforce platform updates and proactively assess impact on production environments

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

- Minimum 10+ years of experience in IT, with 7+ years on the Salesforce platform

- Minimum 3+ years of experience in a production support leadership or managerial role

- Strong experience in Salesforce production support, incident management, and service operations

- Deep understanding of Salesforce architecture, data model, and platform capabilities

- Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations

- Experience with ITIL processes (Incident, Problem, Change Management)

- Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.)

- Proven ability to manage SLAs, KPIs, and service performance metrics

- Solid stakeholder management and communication skills, with the ability to engage both technical and business audiences

- Experience working in Agile environments and collaborating with distributed teams

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