Job Description:

Urgent Job Opening
Job Title: Regional Franchise Success Manager (RFSM)
Department: Franchise Operations & Store Excellence
Location: Region-Based (Travel Mandatory)
Reporting To: National Operations Head / CEO

About the Role

The RFSM will be responsible for managing 10+ franchise stores, ensuring each store performs on revenue, operations, and customer experience. This role acts as the ground-level owner of franchise success post store launch.

Role Objective
To ensure the overall health, profitability, operational discipline, and brand compliance
of all LaundryTO franchise outlets within the assigned region.
The RFSM is accountable for:
✔ Revenue performance
✔ Operational compliance
✔ Grooming & service discipline
✔ Customer satisfaction
✔ Store audit scores
✔ Franchisee relationship management
✔ Risk store turnaround
This is a P&L; + Performance + Brand Protection role.

Core Responsibilities

1⃣ Store Health Monitoring (Primary Responsibility)
Monitor and review:
 Weekly revenue vs target
 Delivery SLA compliance (48–72 hrs)
 Rewash ratio
 Fabric damage cases
 Google rating score
 Customer complaint frequency
 Grooming compliance score
 Store audit score
 POS usage discipline
 Billing compliance
Maintain a Region Store Health Dashboard updated weekly.
2⃣ Revenue Growth & Profitability
 Drive revenue growth in underperforming outlets
 Identify revenue leakage
 Support local marketing initiatives
 Monitor average ticket size
 Improve repeat customer ratio
 Assist in corporate/B2B tie-ups
Target: Region-level revenue growth month-on-month.
3⃣ Operational Excellence
Ensure strict adherence to:




 Fabric segregation protocol
 Chemical handling standards
 Machine load discipline
 Tagging & tracking accuracy
 Final quality check before dispatch
 Packaging standards
 Store hygiene & backend cleanliness
Conduct monthly operational audits.
4⃣ Franchisee Relationship Management
 Conduct weekly review calls
 Identify financial or operational stress signals
 Guide franchisee on cost optimization
 Ensure franchisee follows brand standards
 Escalate reliable non-compliance to HO
5⃣ Service & Grooming Compliance
 Monitor staff grooming
 Ensure greeting protocol compliance
 Reduce behavioral complaints
 Train store managers on service standards
 Conduct surprise store inspections
6⃣ Risk Store Identification & Turnaround
Identify:
 Revenue drop trends
 High complaint stores
 Poor audit score outlets
 Low Google rating stores
Prepare:
 30-day corrective action plan
 Weekly monitoring sheet
 Escalation matrix if no improvement
7⃣ Marketing & Lead Closure Monitoring
 Ensure leads provided by HO are properly followed up
 Monitor closure ratio
 Review local marketing spend
 Ensure store-level revenue marketing initiatives
 Track campaign ROI
8⃣ Reporting & Review Structure
Submit:




 Weekly Store Health Report
 Monthly Region Performance Report
 Risk Store List
 Action Plan Tracker
 Achievement & Highlight Summary
Attend weekly CEO review meeting with data-backed presentation.

Detailed KPIs (Performance Measured
On)

Revenue & Financial
 Region Revenue Growth %
 Target Achievement %
 Repeat Customer Growth
 Average Bill Value Growth

Operations
 SLA Compliance ≥ 95%
 Rewash Ratio ≤ 5%
 Fabric Damage Cases = Zero tolerance (negligence)
 Audit Score ≥ 85%

Customer Experience
 Region Google Rating ≥ 4.5
 Complaint Resolution TAT ≤ 48 hrs
 Reduction in repeat complaints

Grooming & Discipline
 Grooming Compliance ≥ 90%
 Greeting Protocol Compliance ≥ 95%
 POS Compliance 100%

Franchise Health
 Zero store shutdown due to negligence
 No billing irregularities
 Timely reporting by franchisees
 Strong franchise satisfaction score

Authority Level
RFSM is authorized to:
 Issue warning notice to non-compliant store
 Recommend penalty for SOP violation
 Recommend operational intervention
 Escalate termination cases to HO

Required Skills
 Strong operational understanding
 Data analysis & reporting capability
 Franchise handling experience
 Conflict resolution skills
 Leadership presence
 Strong follow-up discipline
 Ability to travel extensively

Preferred Experience
 Multi-unit retail operations
 Franchise network management
 Laundry / F&B; / Salon / Retail chain experience
 4–8 years operations background

📌 Regional Franchise Success Manager (Bengaluru)
🏢 Kaapro Management Solutions
📍 Bengaluru