We are looking for a customer-focused, patient Customer Support Executive to handle inbound support calls, understand client queries, and provide effective assistance via remote desktop support and software guidance.
Key Responsibilities
Customer Support
- Attend inbound customer support calls and respond professionally
- Listen carefully to client queries and understand issues
- Provide prompt and accurate solutions
Technical Assistance
- Support customers by accessing their system through remote desktop tools
- Guide clients in using software and resolving operational queries
- Escalate complex issues to the technical team when required
Client Interaction & Service
- Maintain polite, calm, and helpful communication with customers
- Ensure customer satisfaction through timely resolution
- Maintain records of support calls and issues handled
Documentation & Coordination
- Record customer issues, feedback, and resolution details
- Coordinate with internal teams for issue resolution when necessary
Required Skills & Competencies
- Positive computer and internet proficiency
- Basic understanding of software usage and troubleshooting
- Strong listening and communication skills
- Willingness to help customers and solve problems
- Calm and patient approach while handling queries
📌 Customer Support Executive - Dadar (Mumbai)
🏢 PS Human Resources and Consultants
📍 Mumbai
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