Job Responsibilities
● Handle incoming inquiries from digital channels, website, email, WhatsApp, and other lead sources
● Qualify leads to identify genuine business requirements and filter out irrelevant or spam inquiries
● Coordinate with the sales team for timely follow-ups and lead handover
● Maintain accurate lead records and status updates in CRM systems
● Conduct initial communication with prospective customers to understand their needs
● Schedule calls, meetings, or demos for the sales team when required
● Support marketing and sales teams with lead feedback and inquiry quality insights
● Ensure prompt response to incoming leads to improve customer experience
● Follow up with prospects as per defined processes
● Prepare basic lead and inquiry reports for internal review
● Maintain professional communication with dealers, distributors, and B2B customers
Required Skill Set:
● Minimum 3 years of experience in internal sales representative
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Bachelor’s degree in business, Marketing, or a related field (preferred)
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Proven experience in inside sales, tele sales, or customer service
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Solid communication and negotiation skills
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Ability to work with CRM software and MS Office tools
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Good organizational and time-management skills
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Customer-focused attitude with a results-driven mindset
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Ability to work independently and as part of a team