Administrator (Support & Operations)

Experience: 2 to 4 years

Location: Noida, India

Skills: Azure Governance, Security, IT Risk Management, SOX, SOC 2 reports, Data Analytics, Cloud Governance

Job Summary
2-4 years of experience in Azure Governance and Security
IT Risk Management, SOX and SOC 2 reports, Data Analytics, Cloud Governance and Security
Responsibilities
• Collaborate with Azure architects and engineers to integrate NGFW solutions seamlessly into existing Azure deployments.
• Implement and configure NGFW policies and rules specific to Azure environments, ensuring a secure cloud infrastructure.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Other Requirements
null

📌 Administrator (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida