Senior Support Engineer

Experience: 4 to 7 years

Location: Chennai, India

Skills: Administration of Enovia, Administration of CATIA, Administration of 3DExperience, Administration of CAD applications, Administration of CAE applications, Unix, Linux, source code management applications, shell scripts, tcl scripts, mql queries, 3dexperience SAAS platform, datamodel, premommit trigger, stylesheet, dms, vocabulary, Windows Servers, Oracle Database, SQL queries, Webservers, Application Servers, Middleware components, Software Development Life Cycle

Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction. Systems Integrator/Administrator CATIA/Enovia/3DExperience Solution Experience Level: 4-7 Yrs Job Description: • Good communication and analytical skills • Candidate should have experience in Administration of Enovia/CATIA/3DExperience/CAD/CAE applications • Should have Sound knowledge on Unix / Linux platform Management • Should have good knowledge on source code management applications • Ability to understand shell scripts, tcl scripts, mql queries and write new ones as per requirements • Should have positive experience is 3dexperience SAAS platform • Knowledge on datamodel , premommit trigger, stylesheet, dms ,



vocabulary • Should have experience in Managing Windows Servers (Installation, Configuration, Troubleshooting) • Good understanding of Enovia V6/3DExperience Technical Architecture and its components (MCS, FCS, 3DIndex, FTS) • Should have experience in configuring and managing Oracle Database instances, writing SQL queries and understand the data model • Install and configure Webservers, Application Servers, Middleware components and databases • Ability to anticipate Infrastructure needs and plan for the same • Capability to identify process improvements and propose solutions to implement them • Work with a team of people and provide guidance to them when needed • Understands Software Development Life Cycle and path-to-production best practises • Communication with relevant stakeholders, both business and application /product team as defined and agreed

Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

📌 Senior Support Engineer (Chennai)
🏢 HCL Technologies
📍 Chennai